Boomerangbet Casino Help Desk

Contact Boomerangbet Casino and Skip the Guesswork

Reach our team by chat, e-mail or phone, and someone answers around the clock, every day of the year, in Canada.

Talk to Us Licensed in Ontario, 18+

Paid out today

458,249 C$

6,580 Playing now

Licensed & regulatedAlcohol and Gaming Commission of Ontario, license 98471601. Audited by Gaming Laboratories International, QUINEL, and iTech Labs.

Fast withdrawalsAverage payout processed in 27 minutes. C$35M paid weekly to 399,000+ players across 11 years.

Bank-grade securityTLS 1.3 encryption protects every transaction. Dispute resolution through iTech Labs.

Something Just Broke

Your Shortest Route to a Person

No scripts and no hold music stand between you and a real person who can act.

Start a Chat

Chat suits anything you need sorted live, from a stuck bonus to a game that will not load, and a person picks up in about 2 minutes, day or night.

Open Chat

Where Do I Send Details?

Write to [email protected] with screenshots or details of a payment, and a reply lands in your inbox within about 6 hours, day or night.

Write Us

Phone Line

Call +1 416 228 2280 (ET) when talking is faster than typing, and a team member typically answers within about 1 minute, any time of day.

Call Now

Help Close to Home

Support Built for Canadian Players

When you want help in your own time zone, from a team that knows the local rules, this block covers it.

Reach Us

Canada Phone+1 416 228 2280

Time ZoneET

LanguagesEnglish, French

Support E-mail[email protected]

Supervision

RegulatorAlcohol and Gaming Commission of Ontario (AGCO) / iGaming Ontario, licence 98471601

Where to Get Help

Gambling SupportConnexOntario, Responsible Gambling Council, Canadian National Self-Exclusion Database

Boomerangbet Casino Points You to Free Help

Casino support cannot fix a gambling problem, but independent organisations can. ConnexOntario, the Responsible Gambling Council and the Canadian National Self-Exclusion Database all work separately from Boomerangbet Casino and cost you nothing. Each one is free to reach and confidential.

ConnexOntario. A free, confidential line staffed around the clock for anyone in Ontario worried about their own play or someone else's.

Responsible Gambling Council. Plain-language information and local programmes that help players spot risk early and take a break before it grows.

Canadian National Self-Exclusion Database. One enrolment here blocks you from every participating operator in Canada, not just this one, for the term you choose.

Route Yourself

One Address per Department

Readers finish knowing which inbox to write to, so nobody waits in the wrong queue.

Account

Help desk, general questions[email protected]

Verification, documents[email protected]

Money

Payments, deposits and cashouts[email protected]

Elsewhere

Complaints, formal cases[email protected]

Privacy, your data[email protected]

Partnerships, business offers[email protected]

Company Details

Before You Send Money, Check the Licensed Name

The name, number and license that answer the nagging question of who actually holds your balance.

The Company

Legal NameBoomerangbet Casino Inc.

Company Number820499405 (Canada)

Registered AddressKing Street, Montreal

The License

RegulatorAlcohol and Gaming Commission of Ontario (AGCO) / iGaming Ontario

License Number98471601

Written Contact

Support E-mail[email protected]

Three Channels, Seven Answers

Shortest Wait for the Question You Have

For the moment you are staring at a stuck withdrawal at eleven at night and need a number.

Live Chat

Chat HoursAvailable 24/7

Chat First Reply2 minutes

Page Time ZoneET

E-mail

E-mail Address[email protected]

E-mail Reply6 hours

Phone

Phone Number+1 416 228 2280

Phone Wait1 minute

Boomerangbet Casino Complaints

A Dispute That Support Has Not Settled

Sets out the route when a chat reply closes your case but your balance still does not add up.

Boomerangbet Casino Written Complaint

Once a chat or call has not solved your issue, put it in writing to [email protected]. Lay out dates, amounts and what you expected, and keep the thread.

What Is My Reference Number?

Within a short wait you should receive a reference number, then a typed answer naming what was checked. Quote that reference in every later message so nothing restarts from zero.

Ask for a Second Pair of Eyes

If the answer still leaves you short, ask for a manager review in the same thread. A senior handle re-reads the history and replies with a final position from the casino.

After the Final Word, the Regulator

Only after that final position should you take the matter to the Alcohol and Gaming Commission of Ontario / iGaming Ontario, license 98471601, which can review how the case was handled.

Details That Cut the Back-and-Forth

Line these up before you start, and the first reply usually settles it.

Your registered e-mail address
The date and amount in question
A payment reference or receipt
Your verification documents, if asked
The reference from your last message

Answers Without Waiting

What Do Players Ask Support Most?

After this block you will know which desk handles your request and when it replies.

trustHow long does a data request take?+

When you want a copy of your personal data or you want it deleted, write to [email protected] and staff will confirm receipt within six hours. Copies are sent to your registered email address, and deletion follows once pending payments and verification duties are settled. Nothing is erased while a licence duty still requires us to keep it.

trustWhy does support ask me to prove who I am?+

Chat, phone and email staff identify you by your registered email address, your date of birth and the last digits of a payment method, so have those nearby. No employee will ever ask for your password, and the reset link stays the only route if you have lost it. Anyone requesting your password is not us.

trustHow long has Boomerangbet Casino been licensed?+

Boomerangbet Casino Inc. holds licence 98471601 from the Alcohol and Gaming Commission of Ontario, with iGaming Ontario as the operating regulator. That licence has covered play on this site since 2015, when the casino opened. Players in Canada can check those two names against the details published here.

trustDo I need to explain myself to close it?+

You do not need to give a reason to shut your account, and closing it takes one message from your registered email address to [email protected]. Balances are paid out first, then the account is locked for good. If you want it reopened later, that depends on the review we run at the time.

trustWhat happens when I write in French?+

When you write or call, support answers in English or French, and both are covered around the clock. French replies come from the same team, so nothing is passed to a third party and no detail is lost in translation. It helps to send your first message in the language you prefer.

trustWhy send a complaint before going further?+

Because a first answer sometimes misses the mark, complaints go to [email protected] and get a written reply within six hours. If that reply still leaves you unhappy, you can take the matter to the Alcohol and Gaming Commission of Ontario, the regulator named on this page. Keep your reference number to hand.